--- title: The Not-so-obvious Benefit of HR Process Automation description: Automating HR processes is done to produce productivity gains, but there's another advantage to be gained. 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Process Automation has long been equated with productivity, and for good reasons.  But when you automate processes, there’s an opportunity to enable second strategic benefit.  To understand that benefit, let’s dissect automation down to three steps: 1. [Standardization](http://www.hreonline.com/HRE/view/story.jhtml?id=10810466) 2. Replacing paper forms with digital [smart forms](http://smartforms.com/) 3. [Automating the process workflow](https://www.neocasesoftware.com/wp-content/uploads/2017/09/3876-Neocase-HR-Power-Datasheet-USA.pdf) The second step - digitizing forms – contains the opportunity for that strategic gain:  Smart forms enable you to capture process-related information as reportable data.  And once captured, the data can be analyzed in many ways to reveal new insights. Data leads to insights.  And insights lead to leads to more effective business decisions, which can lead to strategic improvements. ## Let’s look an example of HR Process Automation... In this example, we'll look at an organization that automates its tuition reimbursement process.  The paper forms used during the pre-automation phase required the employee to list information including the name of the institution, the course title, the reason for taking the course, and estimated costs. When the organization replaces the paper forms with digital smart forms, they continue to collect that same information, but in digital format.  But they didn’t simply ask the same questions.  The used the opportunity to collect additional information to support a deeper analysis of employee skill sets and training investments. To collect this information, the process owner added some additional data fields when designing the smart form.  Those fields captured the “skills gained” from taking the course.  The employee  selects a "Primary Skill" (e.g. Project Management) and "Secondary Skill" (e.g. Time & Cost Management) they expect to gain from taking the course. ## New Data reveal New Insights After running the automated process for about a year, the recruiting teams had enough data from which to gain some new insights.  They began to see clear trends where various business units were making investments to upgrade the skills of certain employee types, within two years of hiring. In addition to paying for the employees to gain skills they didn’t have, the business units were in some cases losing the productivity of those employees, for the duration of the courses. Based on the information, the Recruiting Teams modified the requirements for certain positions to include those skills that the company had been paying for through its Tuition Reimbursement program.   After the change, new employees were equipped with these skills on day one. This strategic change was made possible by the new insights resulting from the collection of data within a smart form, at the start of the automated process. ## The Takeaway When you automate processes, think beyond efficiency.  Think also toward insight, and the actions you mike take, with the right information.  What new data can you capture – what new data should you capture in smart forms, to gain a deeper understanding of the business to make strategic improvements? Process automation delivers more than productivity.  If you think strategically when designing your smart forms, you’ll be better equipped to take strategic actions.   Share this post ![Jim Watson](https://blog.neocasesoftware.com/hubfs/JWA.jpg) ##### Jim Watson Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! ### CATEGORIES - [HR Service Delivery (231)](https://blog.neocasesoftware.com/tag/hr-service-delivery-posts) - [Press (34)](https://blog.neocasesoftware.com/tag/press) - [Experience collaborateur (33)](https://blog.neocasesoftware.com/tag/experience-collaborateur) - [Case Management (31)](https://blog.neocasesoftware.com/tag/case-management) - [Self-Service Portal (29)](https://blog.neocasesoftware.com/tag/self-service-portal) - [Product (26)](https://blog.neocasesoftware.com/tag/product) - [Employee Experience (22)](https://blog.neocasesoftware.com/tag/employee-experience) - [Knowledge Base (22)](https://blog.neocasesoftware.com/tag/knowledge-base) - [Best Practices (21)](https://blog.neocasesoftware.com/tag/best-practices) - [Business Process Automation (20)](https://blog.neocasesoftware.com/tag/business-process-automation-posts) - [Digital transformation (15)](https://blog.neocasesoftware.com/tag/digital-transformation) - [Feature (14)](https://blog.neocasesoftware.com/tag/feature) - [Artificial Intelligence (13)](https://blog.neocasesoftware.com/tag/artificial-intelligence) - [Future of HR (13)](https://blog.neocasesoftware.com/tag/future-of-hr) - [Fosway (11)](https://blog.neocasesoftware.com/tag/fosway) - [Partner (11)](https://blog.neocasesoftware.com/tag/partner) - [Employee Journey (10)](https://blog.neocasesoftware.com/tag/employee-journey) - [Employee Relations (10)](https://blog.neocasesoftware.com/tag/employee-relations) - [Events (10)](https://blog.neocasesoftware.com/tag/events) - [COVID-19 (8)](https://blog.neocasesoftware.com/tag/covid-19) - [Employee Document Management (8)](https://blog.neocasesoftware.com/tag/employee-document-management) - [Customers (7)](https://blog.neocasesoftware.com/tag/customers) - [Onboarding (7)](https://blog.neocasesoftware.com/tag/onboarding) - [Neocase HR (6)](https://blog.neocasesoftware.com/tag/neocase-hr) - [EDM (5)](https://blog.neocasesoftware.com/tag/edm) - [Chatbot (4)](https://blog.neocasesoftware.com/tag/chatbot) - [Data Confidentiality (4)](https://blog.neocasesoftware.com/tag/data-confidentiality) - [Manufacturing (4)](https://blog.neocasesoftware.com/tag/manufacturing) - [Analytics (3)](https://blog.neocasesoftware.com/tag/analytics) - [ERM (2)](https://blog.neocasesoftware.com/tag/erm) - [Monthly Updates (2)](https://blog.neocasesoftware.com/tag/monthly-updates) - [News (2)](https://blog.neocasesoftware.com/tag/news) - [Reporting (2)](https://blog.neocasesoftware.com/tag/reporting) - [Webinar (2)](https://blog.neocasesoftware.com/tag/webinar) - [offboarding (2)](https://blog.neocasesoftware.com/tag/offboarding) - [Gartner (1)](https://blog.neocasesoftware.com/tag/gartner) - [Health and Safety at work (1)](https://blog.neocasesoftware.com/tag/health-and-safety-at-work) - [Professional Services (1)](https://blog.neocasesoftware.com/tag/professional-services) - [Quality of work (1)](https://blog.neocasesoftware.com/tag/quality-of-work) - [Shared Cervice Center (1)](https://blog.neocasesoftware.com/tag/shared-cervice-center) - [Success Story (1)](https://blog.neocasesoftware.com/tag/success-story) - [What is..? (1)](https://blog.neocasesoftware.com/tag/what-is) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector) See all ## See the Power of [HR Service Delivery](https://info.neocasesoftware.com/book-demo?hsLang=en) [Book a demo now](https://info.neocasesoftware.com/book-demo?hsLang=en) Blog articles you don’t want to miss directly in your inbox What is Neocase and how does it help HR teams? Neocase is a cloud-based HR service delivery platform that automates HR processes, improves employee experience, and optimizes shared service center operations. It helps HR teams reduce manual tasks, increase efficiency, and deliver faster, more personalized services. What are the main features of Neocase HR solutions? Neocase offers a wide range of features, including: - **Case Management** for handling employee requests efficiently - **Knowledge Base** for self-service and quick answers - **Document Management** for secure storage and compliance - **Employee Self-Service Portals** for easy access to HR services - **AI-powered Automation** to streamline workflows and reduce response times - **Reports and Analytics** to monitor HR performance and manage key indicators. Can Neocase integrate with existing HR systems like SAP SuccessFactors or Workday? Yes. Neocase integrates seamlessly with leading HRIS platforms such as SAP SuccessFactors, Workday, and others. These integrations ensure smooth data exchange and process continuity without disrupting your existing HR ecosystem. How does Neocase ensure data security and compliance? Neocase is ISO 27001 certified and fully GDPR compliant. The platform uses secure cloud architecture, encryption, and strict access controls to protect sensitive HR data and maintain compliance with global regulations. Is Neocase suitable for global organizations and multi-language environments? Absolutely. Neocase supports multi-country deployments, multiple languages, and localization features, making it ideal for global organizations with diverse workforces. How can I request a demo or learn more about pricing? 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