--- title: "AXA Partners' HR Digital Transformation with Neocase: Challenges, Solutions, and Progress" description: In a continuous pursuit of progress and improvement, the company invests in solutions capable of supporting its transformation and organizational complexity. image: https://blog.neocasesoftware.com/hubfs/Axa-customer-success-story-banner-vignette.png --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - 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[![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/users-icon.svg)Partners](https://www.neocasesoftware.com/our-partners) - [Support](https://onlinesupport.neocasesoftware.com/) Loading... × ## Book a demo now ## And see it in action Your details are 100% safe - ### We will endeavor to get back to you within 24 hours and will schedule a demo based on availability - ### The demo will be provided remotely to you and will last approximately 60 minutes × ###### [Case Management](https://blog.neocasesoftware.com/tag/case-management), [Employee Document Management](https://blog.neocasesoftware.com/tag/employee-document-management), [Employee Journey](https://blog.neocasesoftware.com/tag/employee-journey), [Customers](https://blog.neocasesoftware.com/tag/customers), [Neocase HR](https://blog.neocasesoftware.com/tag/neocase-hr) # AXA Partners' HR Digital Transformation with Neocase: Challenges, Solutions, and Progress Posted on [March 15, 2024](https://blog.neocasesoftware.com/axa-partners-hr-digital-transformation-with-neocase-challenges-solutions-and-progress) by [Emma Reverseau](https://blog.neocasesoftware.com/author/emma-reverseau) [Home](https://www.neocasesoftware.com/) > [Neocase Blog](https://blog.neocasesoftware.com/axa-partners-hr-digital-transformation-with-neocase-challenges-solutions-and-progress) > **AXA Partners' HR Digital Transformation with Neocase: Challenges, Solutions, and Progress** As a major international player, [AXA Partners](https://www.axapartners.com/en) is a cross-functional entity within AXA that provides a wide range of solutions in essential areas such as assistance, travel insurance, and credit protection. The company stands out by implementing innovative solutions devised by the AXA Innovation unit. With a team of over 9,000 employees, [AXA Partners](https://www.axapartners.com/en) caters to the needs of businesses worldwide, aiming to enhance their customer experience at any given moment. Committed to the well-being and development of its teams, AXA Partners actively pursues the valuation of expertise and diversity among its employees. To achieve this goal, the company sought to create a shared HR services function capable of supporting strong overall growth while adapting to local needs.  ### [**![Axa Partners digitized employee documentation onboarding preboarding and employee requests with Neocase](https://blog.neocasesoftware.com/hs-fs/hubfs/Axa-customer-success-story-banner.png?width=1920&height=1080&name=Axa-customer-success-story-banner.png)**](https://www.neocasesoftware.com/hris-customers/customer-success-story-axa-partners/) ### **A complex and Diverse Organization** Arising from a 2015 merger, AXA Partners is organized in a both transverse and matrix structure, blending classical functional structure and project-based organization. With 50 legal entities spread across 24 countries and a workforce of 9,000, the company encompasses a diverse range of profiles and covered activities. In a continuous pursuit of progress and improvement, the company invests in solutions capable of supporting its transformation and organizational complexity. The administrative management of human resources relies on a mix of a global HR Shared Services Center and local teams, dividing tasks based on employees' workplace and the subject matter at hand.  ### **HR Challenges: Towards a Comprehensive Transformation** ### In 2020, [AXA Partners](https://www.axapartners.com/en) faced several operational HR challenges:  - Managing employee **HR documents' compliance** in a historically decentralized context, especially in document purging.  - Facilitating **internal audits** related to employee HR documents using secure and shared tools.  - [**Digitizing employee journeys**](https://blog.neocasesoftware.com/employee-journey-onboarding-preboarding?hsLang=en) to standardize processes while respecting local specificities.  - Dealing with **general employee requests on HR topics**, mostly arriving via email to local teams, representing a heavy and hard-to-measure administrative burden.  - **Accessing data** related to HR administrative activity (in terms of volumes, geographical origin, and scope) for strategic workforce planning.  - **Achieving overall improvement in HR performance** through the automation and digitization of employee HR requests.  ### In the same year, AXA Partners chose the [Neocase HR](https://www.neocasesoftware.com/neocase-hr-solution/)solution to address these HR challenges and achieve:  [![Axa Partners is transforming the management of its employee requests using Neocase](https://blog.neocasesoftware.com/hs-fs/hubfs/Axa%20Partners-customer-success-story-social.png?width=279&height=279&name=Axa%20Partners-customer-success-story-social.png)](https://www.neocasesoftware.com/hris-customers/customer-success-story-axa-partners/) - **Increased productivity** in handling routine HR operations.  - A unified and satisfactory **employee experience**.  - Systematic **legal and regulatory compliance.**  ## The Solution: Neocase HR - Catalyst for Change  ### *Within a few months, the solution was deployed in 12 countries, expanding to 24 countries in 2023. Currently, 8,000 AXA Partners employees use the Neocase solution daily. * The [Case Management](https://www.neocasesoftware.com/case-and-knowledge-management-module/) module automatically distributes employee queries to local teams or the Shared Services Center based on geographical and thematic criteria. Overall activity is measured, and reports can be generated and shared weekly among various service departments through the Neocase API, facilitating strategic decision-making. Employees now receive responses within 48 hours, significantly improving the employee experience.  The [Document Management module](https://www.neocasesoftware.com/edm-module/) enabled AXA Partners to automate purge rules and facilitate internal audits on employee HR documents. The automatic generation of advanced documents, such as employment contracts, is underway, within the complex context of a multi-country organization.  [Employee journeys](https://www.neocasesoftware.com/xboarding-employee-lifecycle-management/) are now managed globally by [Neocase](http://www.neocasesoftware.com), addressing local and regional needs from the validation of a candidate. Integration with an ATS application centralizes data in the HCM, and integration with an electronic signature provider accelerates administrative processing times. Local regulations are consistently adhered to, and preboarding journeys are tailored to the practices of each territory. In the United States, for example, HR does not issue employment contracts if the offer proposal has not been signed at the beginning of the procedure.  This hyper-personalization is made possible by the [BPM module](https://www.neocasesoftware.com/bpa-module/), which offers great flexibility in editing internal HR processes. By having control over the process editor, AXA Partners' HR services are autonomous in digitizing and customizing their processes.  ## Progress and Next Steps: Towards a Promising Future  With [Neocase HR,](https://www.neocasesoftware.com/neocase-hr-solution/) [AXA Partners](https://www.axapartners.com/en) has taken a decisive step in its HR digital transformation. However, the company does not plan to stop there. Future developments include the digitization of exit interviews and the automation of the most frequent employee requests, aiming to further improve operational efficiency and the employee experience.  ### In partnership with Neocase, AXA Partners continues to innovate and push boundaries, ensuring a promising future where operational efficiency and employee well-being remain at the core of every initiative.  [![Book a personalized demo fit for your HR organisation](https://blog.neocasesoftware.com/hs-fs/hubfs/email-signature-sdr-marketing-book%20a%20demo.gif?width=1138&height=318&name=email-signature-sdr-marketing-book%20a%20demo.gif)](https://info.neocasesoftware.com/book-demo?hsLang=en)   Share this post ![Emma Reverseau](https://blog.neocasesoftware.com/hubfs/Emma%20blue.png) ##### Emma Reverseau ### CATEGORIES - [HR Service Delivery (231)](https://blog.neocasesoftware.com/tag/hr-service-delivery-posts) - [Press (34)](https://blog.neocasesoftware.com/tag/press) - [Experience collaborateur (33)](https://blog.neocasesoftware.com/tag/experience-collaborateur) - [Case Management (31)](https://blog.neocasesoftware.com/tag/case-management) - [Self-Service Portal (29)](https://blog.neocasesoftware.com/tag/self-service-portal) - [Product (26)](https://blog.neocasesoftware.com/tag/product) - [Employee Experience (22)](https://blog.neocasesoftware.com/tag/employee-experience) - [Knowledge Base (22)](https://blog.neocasesoftware.com/tag/knowledge-base) - [Best Practices (21)](https://blog.neocasesoftware.com/tag/best-practices) - [Business Process Automation (20)](https://blog.neocasesoftware.com/tag/business-process-automation-posts) - [Digital transformation (15)](https://blog.neocasesoftware.com/tag/digital-transformation) - [Feature (14)](https://blog.neocasesoftware.com/tag/feature) - [Artificial Intelligence (13)](https://blog.neocasesoftware.com/tag/artificial-intelligence) - [Future of HR (13)](https://blog.neocasesoftware.com/tag/future-of-hr) - [Fosway (11)](https://blog.neocasesoftware.com/tag/fosway) - [Partner (11)](https://blog.neocasesoftware.com/tag/partner) - [Employee Journey (10)](https://blog.neocasesoftware.com/tag/employee-journey) - [Employee Relations (10)](https://blog.neocasesoftware.com/tag/employee-relations) - [Events (10)](https://blog.neocasesoftware.com/tag/events) - [COVID-19 (8)](https://blog.neocasesoftware.com/tag/covid-19) - [Employee Document Management (8)](https://blog.neocasesoftware.com/tag/employee-document-management) - [Customers (7)](https://blog.neocasesoftware.com/tag/customers) - [Onboarding (7)](https://blog.neocasesoftware.com/tag/onboarding) - [Neocase HR (6)](https://blog.neocasesoftware.com/tag/neocase-hr) - [EDM (5)](https://blog.neocasesoftware.com/tag/edm) - [Chatbot (4)](https://blog.neocasesoftware.com/tag/chatbot) - [Data Confidentiality (4)](https://blog.neocasesoftware.com/tag/data-confidentiality) - [Manufacturing (4)](https://blog.neocasesoftware.com/tag/manufacturing) - [Analytics (3)](https://blog.neocasesoftware.com/tag/analytics) - [ERM (2)](https://blog.neocasesoftware.com/tag/erm) - [Monthly Updates (2)](https://blog.neocasesoftware.com/tag/monthly-updates) - [News (2)](https://blog.neocasesoftware.com/tag/news) - [Reporting (2)](https://blog.neocasesoftware.com/tag/reporting) - [Webinar (2)](https://blog.neocasesoftware.com/tag/webinar) - [offboarding (2)](https://blog.neocasesoftware.com/tag/offboarding) - [Gartner (1)](https://blog.neocasesoftware.com/tag/gartner) - [Health and Safety at work (1)](https://blog.neocasesoftware.com/tag/health-and-safety-at-work) - [Professional Services (1)](https://blog.neocasesoftware.com/tag/professional-services) - [Quality of work (1)](https://blog.neocasesoftware.com/tag/quality-of-work) - [Shared Cervice Center (1)](https://blog.neocasesoftware.com/tag/shared-cervice-center) - [Success Story (1)](https://blog.neocasesoftware.com/tag/success-story) - [What is..? (1)](https://blog.neocasesoftware.com/tag/what-is) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector) See all     ## See the Power of [HR Service Delivery](https://info.neocasesoftware.com/book-demo?hsLang=en) [Book a demo now](https://info.neocasesoftware.com/book-demo?hsLang=en) Blog articles you don’t want to miss directly in your inbox What is Neocase and how does it help HR teams? Neocase is a cloud-based HR service delivery platform that automates HR processes, improves employee experience, and optimizes shared service center operations. It helps HR teams reduce manual tasks, increase efficiency, and deliver faster, more personalized services. What are the main features of Neocase HR solutions? Neocase offers a wide range of features, including: - **Case Management** for handling employee requests efficiently - **Knowledge Base** for self-service and quick answers - **Document Management** for secure storage and compliance - **Employee Self-Service Portals** for easy access to HR services - **AI-powered Automation** to streamline workflows and reduce response times - **Reports and Analytics** to monitor HR performance and manage key indicators. Can Neocase integrate with existing HR systems like SAP SuccessFactors or Workday? Yes. Neocase integrates seamlessly with leading HRIS platforms such as SAP SuccessFactors, Workday, and others. These integrations ensure smooth data exchange and process continuity without disrupting your existing HR ecosystem. How does Neocase ensure data security and compliance? Neocase is ISO 27001 certified and fully GDPR compliant. The platform uses secure cloud architecture, encryption, and strict access controls to protect sensitive HR data and maintain compliance with global regulations. Is Neocase suitable for global organizations and multi-language environments? Absolutely. Neocase supports multi-country deployments, multiple languages, and localization features, making it ideal for global organizations with diverse workforces. How can I request a demo or learn more about pricing? You can ask for informations by visiting our [Contact Page](https://info.neocasesoftware.com/get-in-touch?hsLang=en) or filling out the [demo request](https://info.neocasesoftware.com/book-demo?hsLang=en) form available on our website. ### Continue reading [HR Platform: 7 Signs It may be time to reassess your solution](https://blog.neocasesoftware.com/hr-platform-7-signs-it-may-be-time-to-reassess-your-solution?hsLang=en) [HR Document Management: How Employee Records Support Modern HR Operations at Scale](https://blog.neocasesoftware.com/employee-document-management?hsLang=en) [What is HR Case Management? Best Practices and Examples](https://blog.neocasesoftware.com/hr-case-management-examples-best-practices?hsLang=en) ### [Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution/) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution/) - [Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey/) - [Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations/) ### [Integrations](https://www.neocasesoftware.com/integrations/) - [Workday](https://www.neocasesoftware.com/integrations/workday/) - [Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams/) - [SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) ### [About](https://www.neocasesoftware.com/about-neocase/) - [Contact Us](https://info.neocasesoftware.com/get-in-touch) - [Support](https://onlinesupport.neocasesoftware.com/) - [The Company](https://www.neocasesoftware.com/about-neocase/) - [Career](https://www.neocasesoftware.com/career/) - [Partners](https://www.neocasesoftware.com/our-partners/) - [Press Room](https://blog.neocasesoftware.com/tag/press) ### Follow Us [Blog](https://blog.neocasesoftware.com/fr?hsLang=en) [Linkedin](https://www.linkedin.com/company/neocasesoftware/) [Youtube](https://www.youtube.com/@NeocaseSoftwareInc) ### Subscribe Receive the Neocase monthly newsletter ### Our addresses **Neocase Software Northern America** 275 Grove St, Auburndale, Massachusetts 02466 USA   **Neocase Software Europe** 91 Boulevard National, La Garenne-Colombes 92250   - [Terms of use](https://www.neocasesoftware.com/terms-of-use) - [Privacy Policy](https://www.neocasesoftware.com/privacy-policy) - [Cookie Policy](https://www.neocasesoftware.com/cookie-policy) Copyright © **Neocase Software** ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://blog.neocasesoftware.com/media-transcripts/126874683293/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://5405030.fs1.hubspotusercontent-na1.net/hubfs/5405030/Product%20video-%20case%20management%20-%20agence%201600%20-%20ST.mp4", "dateModified" : "2025-10-07T10:17:25.593Z", "description" : "Boost employee autonomy and streamline operations with our AI-driven Knowledge Base and Case Management modules.", "duration" : "PT39.792S", "height" : 1080, "name" : "Case management Neocase HR Solution", "thumbnailUrl" : "https://5405030.fs1.hubspotusercontent-na1.net/hubfs/5405030/Product%20video-%20case%20management%20-%20agence%201600%20-%20ST.mp4/medium.jpg?t=1759832245593", "uploadDate" : "2023-07-25T09:36:16.449Z", "width" : 1920 } ``` ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://blog.neocasesoftware.com/media-transcripts/126874368829/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://5405030.fs1.hubspotusercontent-na1.net/hubfs/5405030/Product%20video-%20EDM%20-%20agence%201600%20-%20ST.mp4", "dateModified" : "2025-10-07T10:17:20.033Z", "description" : "Effortless HR Document Management\nBoost HR document efficiency with generative AI, simplifying procedures while ensuring compliance.", "duration" : "PT38S", "height" : 1080, "name" : "Employee Document Management Neocase HR Solution", "thumbnailUrl" : "https://5405030.fs1.hubspotusercontent-na1.net/hubfs/5405030/Product%20video-%20EDM%20-%20agence%201600%20-%20ST.mp4/medium.jpg?t=1759832240033", "uploadDate" : "2023-07-25T09:38:32.180Z", "width" : 1920 } ``` ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://blog.neocasesoftware.com/media-transcripts/126874564634/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://5405030.fs1.hubspotusercontent-na1.net/hubfs/5405030/Product%20video%20-Business%20process%20automation%20-%20EN.mp4", "dateModified" : "2025-10-07T10:17:24.684Z", "description" : "Digital Transformation Simplified\nDigitize and automate your HR processes swiftly, reducing administrative time and enabling a shift towards value-added tasks.", "duration" : "PT38.042S", "height" : 1080, "name" : "Business Process Management Neocase HR Solution", "thumbnailUrl" : "https://5405030.fs1.hubspotusercontent-na1.net/hubfs/5405030/Product%20video%20-Business%20process%20automation%20-%20EN.mp4/medium.jpg?t=1759832244684", "uploadDate" : "2023-07-25T09:39:23.793Z", "width" : 1920 } ```