Making every effort to ensure that employees’ work environments and their corporate culture are positive experiences can pay huge dividends to a company’s bottom line. Improving interactions between a firm and its customers, as well as internal colleague-to-colleague communication, go a long way toward creating positive experiences in dealings with an organization. This benefits growth from both a sales perspective, as well as when recruiting new professionals to join the firm.
A recent article on Entrepreneur.com, ‘Why Making Your Employees Happy Will Help Your Bottom Line,’ talks about how in a rapidly changing business world, CEOs need to factor in “ways to increase employee satisfaction, which in turn can translate into better serving customers,” and that “Leaders have a responsibility to create a company culture that's engaging and satisfying. Nonetheless, last year’s Gallup State of the Global Workplace report found only 29 percent of employees in the U.S. and Canada are engaged."
So what does this have to do with the customer? Engagement correlates to declines in absenteeism and turnover and also to increased customer service, productivity and sales. The last thing an employer wants to do is put an unengaged employee before a customer. Part of creating the best consumer experience is building a relationship in which clients feel comfortable and respected. To achieve that, help employees feel engaged, interested and satisfied with their jobs."
One of the keys to ensuring your employees are engaged is open communication. A company that fosters workforce camaraderie and team spirit by encouraging the open exchange of ideas and a creative approach to the challenges that arise in every business - is a company positioned for successful growth.
A great way to help establish and maintain the lines of communication is through an HR Service Delivery solution. One of the key features provided with this solution is a personalized self-service portal - designed to be accessed from anywhere 24/7 - highlighting the information that people need to have at their fingertips to enhance their careers at their firm.
As contributing columnist Blake Morgan wrote for Forbes in 'Happy Employees Equals Happy Customers,' "Think about you in your own life. What is it that allows you to do your job well? While that might vary according to personality, family situation and financial needs, step one is working for someone who values you and wants to create an environment where you can focus on your job. A place where you feel safe and happy."