HR Shared Services – for Both Types of Personalities

Have you ever noticed that there are basically two types of people that you work with – those who live to work – and those who work to live (you know which one you are).

That is not to say that an individual who is one type currently, will not morph into the other at some point – and maybe back again. The good news is when it comes to their employer – both types can have access to what they need to know, when they need to know it, via online access from almost anywhere – if the organization employs an HR Shared Services Center.

Type ‘A’ personalities – those driven types who always seem to be working (annoying aren’t they) – want immediate access to whatever they require whenever they deem to require it. And the rest of us, while dedicated, but probably aren’t checking email regularly at three in the morning – also could be more engaged by an attentive and targeted human resources solution that caters a bit to us personally. An online HR resource center; that when we access it – displays content that speaks to us as unique individuals – highlighting the information we need for easy and immediate perusal and action.

Human resources shared services solutions can benefit any organization – especially those with diverse locations around the globe. A centralized HR Center enables human resources professionals, managers and executives to automate employee services while the online interface provides employee access to important company forms, policies, information and events – all highlighted and personalized through Enterprise Portal technology – for efficient & effective remote access from anywhere.

What makes this all work are the behind-the-scenes components providing the means to collect, store process and display the forms and information necessary – for automated HR processes and streamlined data delivery. The personalized Knowledge Base module delivers intuitive user-specific content through the Enterprise Portal including multi-media, graphics and HTML. Collaborative Case Management functionality ensures that ongoing HR Service Requests are tracked and managed – from inception through resolution. And integrated communication components, Email Management and Live Chat, give quick, easy and secure access to verify HR cases, policies, procedures and forms status – again – from virtually anywhere.

HR Shared Services, through its Enterprise Portal, delivers a highly personalized HR experience for each individual – ensuring that they see only content that is uniquely relevant to them. This solution is designed to deliver the content employees want and need to enhance their work experience – no matter their personality type.