When baseball Hall of Fame catcher Yogi Berra first offered that sagacious advice, he probably wasn't talking about navigating the Shared Services Maturity Roadmap. In fact, when he said it, shared services as a business concept probably had not yet been conceived. But since those days rotary phones and typewriters, the shared services have become a consideration or reality at most mid-sized and large organizations.
Shared Services is a lot like software - some companies push it to its limits and continually expand its value, while others use only a small percentage of its capabilities, and gain a more limited value. But anyone can become a power user of shared services, if they have an effective plan for growth, and follow it with purpose and diligence.
A Shared Services Maturity Road map, or Model can be the framework for that plan. Like any roadmap, it enables you to identify your current location, and establish a route to your desired location. But unlike a simple two-dimensional roadmap, a Shared Services Maturity Roadmap is based on multiple dimensions. Those dimensions include, but are not limited to the following:
- Level of Centralization
- Degree of Process Standardization
- Degree of Digitization
- Use of Analytics
While there's no standard for "The Map," there are plenty of comprehensive versions from which to choose. A Google search of "Shared Services Maturity Map" produced 236,000 results in less than a second, including models from the major consultancies. While all the maps contain some common similarities, they all differ in the details.
Examples of Shared Services Maturity Maps