The Night Before Christmas in the HR Service Center

‘Twas the night before Christmas

And all through HR,

Not a creature was stirring

Except for Mazar.

He was an agent

In the shared service center,

And was working a case

Of a recent dissenter.

Mary Jane it does seem

Had worked there for years.

But her quick resignation

provoked many tears.

She had decided

to change her career,

And transfer up north

to the land of Reindeer.

Meanwhile for Mazar,

The case deadline was nearing,

And missing the SLA

Is what he was fearing.

Off-boarding he thought,

Was so “off-the-shelf,”

But he’d never done one

For an employee-turned-elf.

He searched and he searched,

But could not find a trace

Of information about elves

In the HR knowledge base.

Then it suddenly struck him

Like eggnog with rum,

And he couldn’t believe

That he’d been so numb.

What an employee becomes

When she leaves the organization

Matters not to the process,

So he stopped his fixation.

He closed out the case

With a minute to spare,

Then he danced and he danced,

Just like Fred Astaire.

The last case was closed,

And he’d got it so right;

He shouted "Merry Christmas to all,

And to all a good night!"