--- title: What will HR Shared Services be Like in 10 Years? description: Robotics and Artificial Intelligence are expected to have a big impact on work and business processes. 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Posted on [August 14, 2017](https://blog.neocasesoftware.com/hr-shared-services-10-years) by [Jim Watson](https://blog.neocasesoftware.com/author/jim-watson) [Home](https://www.neocasesoftware.com/) > [Neocase Blog](https://blog.neocasesoftware.com/hr-shared-services-10-years) > **What will HR Shared Services be Like in 10 Years?** On July 15 of this year, [CNN reported](http://www.cnbc.com/2017/07/25/crushing-the-old-economy-robotics-artificial-intelligence-fund-has-tripled-the-dow-this-year.html) that the Global X Robotics and Artificial Intelligence ETF ([BOTZ](https://www.globalxfunds.com/funds/botz/?gclid=CjwKEAjw8b_MBRDcz5-03eP8ykISJACiRO5ZOvTThI5_IVdRj9EstFdDuZHP63Mj0ntNBIW7YQj0RxoCvt_w_wcB)) is up 30 percent this year.  That’s big, considering the DOW is only up 9%.   Investors are moving their money into [Robotics](https://en.wikipedia.org/wiki/Robotic_automation_software) and [Artificial Intelligence](https://hbr.org/cover-story/2017/07/the-business-of-artificial-intelligence) (AI) because they expect those technologies will have a huge impact on the way work gets done.  And undoubtedly, they will.   In the past, technologies have enabled us to automate manual, low-thought tasks.  Human did the work that required medium to high levels of thought.  People like you and me can interpret information, and make the correct decisions in ways that machines can’t.   ## The Impact of Artificial Intelligence and Robotics on Work While technology has enabled an array of physical and low-thought automation, most of the “mental automation” has been left to us humans.   But AI and Robotics are expected to change that.  Much of the mental processing, interpretation, decision-making and subsequent actions that you and I do today will be done by technology tomorrow.   OK, probably not tomorrow, and probably not next year.  But HR Service Delivery is going to be done very differently in 10 years, if those investors are right.   Exactly *how* different? ## How will AI and Robotics affect the HR Service Center? What specific changes will occur?   What will the Service Center look like?   How will it operate?   How will the changes affect the people who deliver the service, and those who receive it?   Will [Chat Bots](https://www.forbes.com/sites/blakemorgan/2017/03/09/what-is-a-chatbot-and-why-is-it-important-for-customer-experience/#19735ca97188) replace the agents in Tier 1?   Will Tier 1 become the new [Tier 0](https://www.neocasesoftware.com/white-paper/expanding-tier-zero-four-strategies-to-gain-greater-value-from-your-hr-portal/)?   Will Knowledge Base articles be defined, written, published, revised, and meta-tagged by Machine Learning?   Will Robotics determine if an employee is eligible for Tuition Reimbursement, approve the amount, and make the entry in the payroll system?   Will an HR Professional in a Center of Excellence ask a “Siri” to develop a training program for new sale reps?   It’s hard to imagine the *human* element being less prevalent in Human Resources.  But if the investors are correct, it will happen.  How much though, it’s hard to say.   **What *will* HR Shared Services be like in 10 years?** Share this post ![Jim Watson](https://blog.neocasesoftware.com/hubfs/JWA.jpg) ##### Jim Watson Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! ### CATEGORIES - [HR Service Delivery (231)](https://blog.neocasesoftware.com/tag/hr-service-delivery-posts) - [Press (34)](https://blog.neocasesoftware.com/tag/press) - [Experience collaborateur (33)](https://blog.neocasesoftware.com/tag/experience-collaborateur) - [Case Management (31)](https://blog.neocasesoftware.com/tag/case-management) - [Self-Service Portal (29)](https://blog.neocasesoftware.com/tag/self-service-portal) - [Product (26)](https://blog.neocasesoftware.com/tag/product) - [Employee Experience (22)](https://blog.neocasesoftware.com/tag/employee-experience) - [Knowledge Base (22)](https://blog.neocasesoftware.com/tag/knowledge-base) - [Best Practices (21)](https://blog.neocasesoftware.com/tag/best-practices) - [Business Process Automation (20)](https://blog.neocasesoftware.com/tag/business-process-automation-posts) - [Digital transformation (15)](https://blog.neocasesoftware.com/tag/digital-transformation) - [Feature (14)](https://blog.neocasesoftware.com/tag/feature) - [Artificial Intelligence (13)](https://blog.neocasesoftware.com/tag/artificial-intelligence) - [Future of HR (13)](https://blog.neocasesoftware.com/tag/future-of-hr) - [Fosway (11)](https://blog.neocasesoftware.com/tag/fosway) - [Partner (11)](https://blog.neocasesoftware.com/tag/partner) - [Employee Journey (10)](https://blog.neocasesoftware.com/tag/employee-journey) - [Employee Relations (10)](https://blog.neocasesoftware.com/tag/employee-relations) - [Events (10)](https://blog.neocasesoftware.com/tag/events) - [COVID-19 (8)](https://blog.neocasesoftware.com/tag/covid-19) - [Employee Document Management (8)](https://blog.neocasesoftware.com/tag/employee-document-management) - [Customers (7)](https://blog.neocasesoftware.com/tag/customers) - [Onboarding (7)](https://blog.neocasesoftware.com/tag/onboarding) - [Neocase HR (6)](https://blog.neocasesoftware.com/tag/neocase-hr) - [EDM (5)](https://blog.neocasesoftware.com/tag/edm) - [Chatbot (4)](https://blog.neocasesoftware.com/tag/chatbot) - [Data Confidentiality (4)](https://blog.neocasesoftware.com/tag/data-confidentiality) - [Manufacturing (4)](https://blog.neocasesoftware.com/tag/manufacturing) - [Analytics (3)](https://blog.neocasesoftware.com/tag/analytics) - [ERM (2)](https://blog.neocasesoftware.com/tag/erm) - [Monthly Updates (2)](https://blog.neocasesoftware.com/tag/monthly-updates) - [News (2)](https://blog.neocasesoftware.com/tag/news) - [Reporting (2)](https://blog.neocasesoftware.com/tag/reporting) - [Webinar (2)](https://blog.neocasesoftware.com/tag/webinar) - [offboarding (2)](https://blog.neocasesoftware.com/tag/offboarding) - [Gartner (1)](https://blog.neocasesoftware.com/tag/gartner) - [Health and Safety at work (1)](https://blog.neocasesoftware.com/tag/health-and-safety-at-work) - [Professional Services (1)](https://blog.neocasesoftware.com/tag/professional-services) - [Quality of work (1)](https://blog.neocasesoftware.com/tag/quality-of-work) - [Shared Cervice Center (1)](https://blog.neocasesoftware.com/tag/shared-cervice-center) - [Success Story (1)](https://blog.neocasesoftware.com/tag/success-story) - [What is..? (1)](https://blog.neocasesoftware.com/tag/what-is) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector) See all ## See the Power of [HR Service Delivery](https://info.neocasesoftware.com/book-demo?hsLang=en) [Book a demo now](https://info.neocasesoftware.com/book-demo?hsLang=en) Blog articles you don’t want to miss directly in your inbox What is Neocase and how does it help HR teams? Neocase is a cloud-based HR service delivery platform that automates HR processes, improves employee experience, and optimizes shared service center operations. It helps HR teams reduce manual tasks, increase efficiency, and deliver faster, more personalized services. What are the main features of Neocase HR solutions? Neocase offers a wide range of features, including: - **Case Management** for handling employee requests efficiently - **Knowledge Base** for self-service and quick answers - **Document Management** for secure storage and compliance - **Employee Self-Service Portals** for easy access to HR services - **AI-powered Automation** to streamline workflows and reduce response times - **Reports and Analytics** to monitor HR performance and manage key indicators. Can Neocase integrate with existing HR systems like SAP SuccessFactors or Workday? Yes. Neocase integrates seamlessly with leading HRIS platforms such as SAP SuccessFactors, Workday, and others. These integrations ensure smooth data exchange and process continuity without disrupting your existing HR ecosystem. How does Neocase ensure data security and compliance? Neocase is ISO 27001 certified and fully GDPR compliant. The platform uses secure cloud architecture, encryption, and strict access controls to protect sensitive HR data and maintain compliance with global regulations. Is Neocase suitable for global organizations and multi-language environments? Absolutely. Neocase supports multi-country deployments, multiple languages, and localization features, making it ideal for global organizations with diverse workforces. How can I request a demo or learn more about pricing? 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