--- title: Why Millennials are a Gift to HR Shared Services description: Millennials prefer self service. They demand a superior portal user experience. 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So, why’s the Forbes’ forecast (Millennials will comprise 75% of the workforce by 2025) good for shared services? **Because [Millennials prefer self service](http://blog.zingtree.com/why-millennials-want-independence-in-customer-support/) channels.  You don’t have to sell them on the idea.  They automatically go there, because that’s who they are.** A growing percentage of your employee population is hard wired to use HR self-service.  That’s good, right?  Of course it is.  But while every challenge presents a new opportunity, the converse is also true… Every opportunity presents a new set of challenges.  Call me a cynic, but I swear – it’s true. While the influx of Millennials means more portal visits, they [expect](http://www.cmswire.com/customer-experience/millennials-have-raised-the-bar-for-customer-experience-and-everyone-is-benefiting/) a superior portal experience than Generation X and The Baby Boomers do.  **This means you’ve *really* got to get your portal right.** ## **A Portal Party Metaphor** Think of it as if you’re throwing a party to impress the cool kids.  Throw a great party, and you’ll  win their loyalty.  Deliver anything less, and they’ll be reluctant visit your house again. ## **Priorities of the Portal Party Planner** When designing an HR Self-service portal that your Millennials will love, there are five factors to focus on.  Those include *appearance*, *content*, *personalization*, *presentation* and *mobility*. ## **Get the Décor Right** So, it looks like a lot of people will show up at the party.  Your house better look great.  That’s the first thing they’ll notice.  How are the portal graphics?  Does the home screen grab their attention?  Or does it look like a bland IT support screen?  Getting the graphics and design right may seem superficial, but it matters.  A lot. ## **Stock Up on Consumables.** While appearance matters, you can’t eat the scenery.  Stock plenty of food and beverage.  In portal parlance, that means knowledge base content, service and transaction tools like chat, smart forms, and the like.  Stock up. No guest should leave unsatisfied. ## **Know Who Your Guests Are** Do you know *who*’s coming to the party?  Not just the group, but the individuals within the group? Who’s a vegetarian?  Who loves sushi?  Who likes [hipster cocktail party](https://www.youtube.com/watch?v=sVzvRsl4rEM&list=PLEipcN9f7njB3sOdM_qY9BLVBGZc2U1qc) music?  And who likes [double IPA’s](http://www.bissellbrothers.com/swish/)?  Match the content to your guests.  In other words, make sure your knowledge base is serving the right answers to the right Millennials. ## **Presentation Counts** Millennials are picky people when it comes to the experience.  So simply personalizing the content may not be enough.  You also need to serve it with style.  Do your Knowledge Base articles all have the same easy-to-read font?  Are they short and pithy?  Do they contain enough graphics and videos?  Delivering content that’s correct is one thing.  Making it delightful to consume counts too. ## **Mobility Matters** Every Millennial is inextricably linked to their cell phone.  You can throw the best portal party in the galaxy, but if they can’t get their on their smart phones, they’re probably not going to show up. So, make sure your Portal is optimized for mobile access. ## **In Summary** Millennials’ preference for self service is a boon to the HR Service Center.  But their insistence on a great portal experience requires that HR cover five key areas when designing the employee portal.  Those five are *appearance*, *content*, *personalization*, *presentation* and *mobility*.  Cover these bases well, and you’ll win their loyalty.   **Millennials love a good party, so give them what they came for.** ![Millennial Party](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png) Share this post ![Jim Watson](https://blog.neocasesoftware.com/hubfs/JWA.jpg) ##### Jim Watson Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! ### CATEGORIES - [HR Service Delivery (231)](https://blog.neocasesoftware.com/tag/hr-service-delivery-posts) - [Press (34)](https://blog.neocasesoftware.com/tag/press) - [Experience collaborateur (33)](https://blog.neocasesoftware.com/tag/experience-collaborateur) - [Case Management (31)](https://blog.neocasesoftware.com/tag/case-management) - [Self-Service Portal (29)](https://blog.neocasesoftware.com/tag/self-service-portal) - [Product (26)](https://blog.neocasesoftware.com/tag/product) - [Employee Experience (22)](https://blog.neocasesoftware.com/tag/employee-experience) - [Knowledge Base (22)](https://blog.neocasesoftware.com/tag/knowledge-base) - [Best Practices (21)](https://blog.neocasesoftware.com/tag/best-practices) - [Business Process Automation (20)](https://blog.neocasesoftware.com/tag/business-process-automation-posts) - [Digital transformation (15)](https://blog.neocasesoftware.com/tag/digital-transformation) - [Feature (14)](https://blog.neocasesoftware.com/tag/feature) - [Artificial Intelligence (13)](https://blog.neocasesoftware.com/tag/artificial-intelligence) - [Future of HR (13)](https://blog.neocasesoftware.com/tag/future-of-hr) - [Fosway (11)](https://blog.neocasesoftware.com/tag/fosway) - [Partner (11)](https://blog.neocasesoftware.com/tag/partner) - [Employee Journey (10)](https://blog.neocasesoftware.com/tag/employee-journey) - [Employee Relations (10)](https://blog.neocasesoftware.com/tag/employee-relations) - [Events (10)](https://blog.neocasesoftware.com/tag/events) - [COVID-19 (8)](https://blog.neocasesoftware.com/tag/covid-19) - [Employee Document Management (8)](https://blog.neocasesoftware.com/tag/employee-document-management) - [Customers (7)](https://blog.neocasesoftware.com/tag/customers) - [Onboarding (7)](https://blog.neocasesoftware.com/tag/onboarding) - [Neocase HR (6)](https://blog.neocasesoftware.com/tag/neocase-hr) - [EDM (5)](https://blog.neocasesoftware.com/tag/edm) - [Chatbot (4)](https://blog.neocasesoftware.com/tag/chatbot) - [Data Confidentiality (4)](https://blog.neocasesoftware.com/tag/data-confidentiality) - [Manufacturing (4)](https://blog.neocasesoftware.com/tag/manufacturing) - [Analytics (3)](https://blog.neocasesoftware.com/tag/analytics) - [ERM (2)](https://blog.neocasesoftware.com/tag/erm) - [Monthly Updates (2)](https://blog.neocasesoftware.com/tag/monthly-updates) - [News (2)](https://blog.neocasesoftware.com/tag/news) - [Reporting (2)](https://blog.neocasesoftware.com/tag/reporting) - [Webinar (2)](https://blog.neocasesoftware.com/tag/webinar) - [offboarding (2)](https://blog.neocasesoftware.com/tag/offboarding) - [Gartner (1)](https://blog.neocasesoftware.com/tag/gartner) - [Health and Safety at work (1)](https://blog.neocasesoftware.com/tag/health-and-safety-at-work) - [Professional Services (1)](https://blog.neocasesoftware.com/tag/professional-services) - [Quality of work (1)](https://blog.neocasesoftware.com/tag/quality-of-work) - [Shared Cervice Center (1)](https://blog.neocasesoftware.com/tag/shared-cervice-center) - [Success Story (1)](https://blog.neocasesoftware.com/tag/success-story) - [What is..? (1)](https://blog.neocasesoftware.com/tag/what-is) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector) See all ## See the Power of [HR Service Delivery](https://info.neocasesoftware.com/book-demo?hsLang=en) [Book a demo now](https://info.neocasesoftware.com/book-demo?hsLang=en) Blog articles you don’t want to miss directly in your inbox What is Neocase and how does it help HR teams? Neocase is a cloud-based HR service delivery platform that automates HR processes, improves employee experience, and optimizes shared service center operations. It helps HR teams reduce manual tasks, increase efficiency, and deliver faster, more personalized services. What are the main features of Neocase HR solutions? Neocase offers a wide range of features, including: - **Case Management** for handling employee requests efficiently - **Knowledge Base** for self-service and quick answers - **Document Management** for secure storage and compliance - **Employee Self-Service Portals** for easy access to HR services - **AI-powered Automation** to streamline workflows and reduce response times - **Reports and Analytics** to monitor HR performance and manage key indicators. Can Neocase integrate with existing HR systems like SAP SuccessFactors or Workday? Yes. Neocase integrates seamlessly with leading HRIS platforms such as SAP SuccessFactors, Workday, and others. These integrations ensure smooth data exchange and process continuity without disrupting your existing HR ecosystem. How does Neocase ensure data security and compliance? Neocase is ISO 27001 certified and fully GDPR compliant. The platform uses secure cloud architecture, encryption, and strict access controls to protect sensitive HR data and maintain compliance with global regulations. Is Neocase suitable for global organizations and multi-language environments? Absolutely. Neocase supports multi-country deployments, multiple languages, and localization features, making it ideal for global organizations with diverse workforces. How can I request a demo or learn more about pricing? 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