--- title: Can an Employee Portal be Effective if it's not Mobile? description: Companies deploy employee self service portals to make HR more productive. But the portal must be mobile enabled if it's going to be successful. image: https://blog.neocasesoftware.com/hubfs/Imported_Blog_Media/Employee-on-SmartPhone-1.jpg --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - 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Posted on [November 10, 2017](https://blog.neocasesoftware.com/mobile-employee-portal) by [Jim Watson](https://blog.neocasesoftware.com/author/jim-watson) [Home](https://www.neocasesoftware.com/) > [Neocase Blog](https://blog.neocasesoftware.com/mobile-employee-portal) > **Can an Employee Portal be Effective if it's not Mobile?** According to USC’s [Center for Effective Organizations](https://ceo.usc.edu/project/the_evolution_and_design_of_th.html), 73.2% of an HR professional’s time is spent on administrative tasks.  That means that *less than 2 days per week* remain for doing the strategic work. There's plenty written about the [transformative value](https://www.google.com/search?ei=PC8HWrP-CoOwmQGH1rigAQ&q=the+transformative+value+of+employee+self+service&oq=the+transformative+value+of+employee+self+service&gs_l=psy-ab.12...30571.33581.0.35932.15.15.0.0.0.0.232.1619.2j5j3.10.0....0...1.1.64.psy-ab..9.0.0....0.nojl5yvzP-s) of an employee self service portal.  But putting the portal into production isn’t enough to gain the advantages.  *Employees and managers must actually use the portal for it to be successful.* Sure, that sounds obvious, but [user adoption](http://www.lumesse.com/en/blog/leverage-mentoring-catalyst-employee-self-service-adoption) is among the greatest impediments to portal success. [For more tips on HR Service Delivery check out our guide!](https://info.neocasesoftware.com/lp-guide-ultimate-guide-to-hr-service-delivery?hsLang=en) ## **User Adoption is a Requirement for a Successful Employee Portal.** Just as Self-service can be a catalyst for HR Transformation, mobile access to the  portal can be the catalyst user adoption.  *Employees are more likely to use self service, if it’s convenient for them to use it.* More common sense, right?  But how many workplace initiatives fail to live up to expectations, because common sense isn’t applied?  (You don’t have to answer that.) Employees are steadily increasing the percentage of the work they do mobile devices.  Research by Andreesen Horowitz, Gartner and IDC predict exactly why [mobile devices](https://blog.lookout.com/mobile-devices-future-of-work)are becoming the future of work. We’ll come back to that in a minute.  But first, let’s get some coffee. ## **Convenience Drives User Adoption.** In 2013, Starbucks launched a [Drive Thru](https://news.starbucks.com/news/innovative-new-drive-thrus) initiative.  They did this for two reasons:   1. It's more convenient for customers to buy coffee if they don't have to leave their car to do it. 2. The added convenience causes more customers consume more of the Starbucks service (a.k.a. buy more coffee).   So, just as Starbucks expands their customer base by making their product more accessible to more customers, your employee self-service portal will likely serve more employees if it’s accessible on their mobile devices. Doesn’t that make sense? If you need proof, go the 2016-2107 Sierra-Cedar HR Systems Survey Whitepaper.  It states, “Organizations that implement self-service technology within a Shared Services function with HR Help Desk technology, and provide Mobile-enabled ESS features, serve 60% more workforce per HR Administrative staff.” So there you have it - the mobile employee portal matters. ## **The Mobile Employee Portal & the Employee Experience** Now, we know that the mobile employee portal isn’t only about HR productivity.  Of course, it’s also about the Employee Experience.  The good news is that giving your employees access to self service from their mobile devices does exactly that – it improves the employee experience. Why?  Well, remember that part about convenience?  It’s widely known that [convenience](https://www.forbes.com/sites/rachelarthur/2017/08/24/nordstrom-tech-customer-experience-convenience/#6ccdc9dc531d) is a major component of any customer experience.  So if you’re offering your employees greater convenience, you’re delivering a greater experience.  It really is that simple! ## Pulling it All Together Focus on bottom-line business results when you draft your requirements for HR Service Delivery technologies.  And be sure to prioritize those features that will have the *greatest direct impact* on delivering those business results. We all understand that the self-service portal is critical for successful HR Transformation.  But even the best portal will fail to deliver results if it’s not in a place where your employees can easily access it. And that place is increasingly on the home screen of their smart phones.   ![](https://blog.neocasesoftware.com/hubfs/Imported_Blog_Media/Employee-on-SmartPhone-1.jpg) [For more tips on HR Service Delivery check out our guide!](https://info.neocasesoftware.com/lp-guide-ultimate-guide-to-hr-service-delivery?hsLang=en) Share this post ![Jim Watson](https://blog.neocasesoftware.com/hubfs/JWA.jpg) ##### Jim Watson Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! ### CATEGORIES - [HR Service Delivery (231)](https://blog.neocasesoftware.com/tag/hr-service-delivery-posts) - [Press (34)](https://blog.neocasesoftware.com/tag/press) - [Experience collaborateur (33)](https://blog.neocasesoftware.com/tag/experience-collaborateur) - [Case Management (31)](https://blog.neocasesoftware.com/tag/case-management) - [Self-Service Portal (29)](https://blog.neocasesoftware.com/tag/self-service-portal) - [Product (26)](https://blog.neocasesoftware.com/tag/product) - [Employee Experience (22)](https://blog.neocasesoftware.com/tag/employee-experience) - [Knowledge Base (22)](https://blog.neocasesoftware.com/tag/knowledge-base) - [Best Practices (21)](https://blog.neocasesoftware.com/tag/best-practices) - [Business Process Automation (20)](https://blog.neocasesoftware.com/tag/business-process-automation-posts) - [Digital transformation (15)](https://blog.neocasesoftware.com/tag/digital-transformation) - [Feature (14)](https://blog.neocasesoftware.com/tag/feature) - [Artificial Intelligence (13)](https://blog.neocasesoftware.com/tag/artificial-intelligence) - [Future of HR (13)](https://blog.neocasesoftware.com/tag/future-of-hr) - [Fosway (11)](https://blog.neocasesoftware.com/tag/fosway) - [Partner (11)](https://blog.neocasesoftware.com/tag/partner) - [Employee Journey (10)](https://blog.neocasesoftware.com/tag/employee-journey) - [Employee Relations (10)](https://blog.neocasesoftware.com/tag/employee-relations) - [Events (10)](https://blog.neocasesoftware.com/tag/events) - [COVID-19 (8)](https://blog.neocasesoftware.com/tag/covid-19) - [Employee Document Management (8)](https://blog.neocasesoftware.com/tag/employee-document-management) - [Customers (7)](https://blog.neocasesoftware.com/tag/customers) - [Onboarding (7)](https://blog.neocasesoftware.com/tag/onboarding) - [Neocase HR (6)](https://blog.neocasesoftware.com/tag/neocase-hr) - [EDM (5)](https://blog.neocasesoftware.com/tag/edm) - [Chatbot (4)](https://blog.neocasesoftware.com/tag/chatbot) - [Data Confidentiality (4)](https://blog.neocasesoftware.com/tag/data-confidentiality) - [Manufacturing (4)](https://blog.neocasesoftware.com/tag/manufacturing) - [Analytics (3)](https://blog.neocasesoftware.com/tag/analytics) - [ERM (2)](https://blog.neocasesoftware.com/tag/erm) - [Monthly Updates (2)](https://blog.neocasesoftware.com/tag/monthly-updates) - [News (2)](https://blog.neocasesoftware.com/tag/news) - [Reporting (2)](https://blog.neocasesoftware.com/tag/reporting) - [Webinar (2)](https://blog.neocasesoftware.com/tag/webinar) - [offboarding (2)](https://blog.neocasesoftware.com/tag/offboarding) - [Gartner (1)](https://blog.neocasesoftware.com/tag/gartner) - [Health and Safety at work (1)](https://blog.neocasesoftware.com/tag/health-and-safety-at-work) - [Professional Services (1)](https://blog.neocasesoftware.com/tag/professional-services) - [Quality of work (1)](https://blog.neocasesoftware.com/tag/quality-of-work) - [Shared Cervice Center (1)](https://blog.neocasesoftware.com/tag/shared-cervice-center) - [Success Story (1)](https://blog.neocasesoftware.com/tag/success-story) - [What is..? (1)](https://blog.neocasesoftware.com/tag/what-is) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector) See all ## See the Power of [HR Service Delivery](https://info.neocasesoftware.com/book-demo?hsLang=en) [Book a demo now](https://info.neocasesoftware.com/book-demo?hsLang=en) Blog articles you don’t want to miss directly in your inbox What is Neocase and how does it help HR teams? Neocase is a cloud-based HR service delivery platform that automates HR processes, improves employee experience, and optimizes shared service center operations. It helps HR teams reduce manual tasks, increase efficiency, and deliver faster, more personalized services. What are the main features of Neocase HR solutions? Neocase offers a wide range of features, including: - **Case Management** for handling employee requests efficiently - **Knowledge Base** for self-service and quick answers - **Document Management** for secure storage and compliance - **Employee Self-Service Portals** for easy access to HR services - **AI-powered Automation** to streamline workflows and reduce response times - **Reports and Analytics** to monitor HR performance and manage key indicators. Can Neocase integrate with existing HR systems like SAP SuccessFactors or Workday? Yes. Neocase integrates seamlessly with leading HRIS platforms such as SAP SuccessFactors, Workday, and others. These integrations ensure smooth data exchange and process continuity without disrupting your existing HR ecosystem. How does Neocase ensure data security and compliance? Neocase is ISO 27001 certified and fully GDPR compliant. The platform uses secure cloud architecture, encryption, and strict access controls to protect sensitive HR data and maintain compliance with global regulations. Is Neocase suitable for global organizations and multi-language environments? Absolutely. Neocase supports multi-country deployments, multiple languages, and localization features, making it ideal for global organizations with diverse workforces. How can I request a demo or learn more about pricing? 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