--- title: What Our Grandmothers Knew About Optimizing HR Service Technology description: HR Service Centers feel they're not optimizing their technology. 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Are HRSC’s buying too much technology? - Are vendors selling too much technology to the HRSC’s? - Are end users not adopting the technology? - Are HRSC’s not investing enough in training? - Are there other possible causes (don’t answer – that’s a rhetorical question).   The answer can be any of the above, or a combination of any.   ## **To understand the problem, let’s go back in time…** It’s the 1970’s.  The location is my grandmother’s house in Brooklyn, NY.   Grandma Riccio loved to cook.  And everyone loved her cooking.   ***What I remember most about eating at Grandma Riccio’s was how she served the big meal as a bunch of mini-meals.***   First was the [aperitivo](http://www.emikodavies.com/blog/italian-table-talk-the-aperitivo/) in the living room – drinks, olives, nuts, cheese and other finger foods in bowls and dishes throughout the room.   Next, we’d move to the dining room, and sit around the table for the serving of the [antipasto](http://www.marthastewart.com/312437/antipasto).   When everyone finished their antipasto, the plates were cleared from the table.  After a few minutes, Grandma returned with an enormous serving bowl of pasta in her famous red sauce (actually, she called the sauce gravy).   After the Pasta came the meat - pork, sausage or beef stew.   I always wondered why Grandma didn’t just serve the meat *with* the pasta.  ***Grandma Riccio’s wisdom was in distinctly separating the courses.  We focused on one dish at a time, so everyone could get the most enjoyment from that particular dish.***     ## **The Power of Separating the Servings** Nobody ever left Grandma Riccio’s feeling like they didn’t have enough quantity or enjoyment from of any of the foods.  That’s because the food wasn’t all served at once.  Serving in separate courses, each with a distinct start, and a distinct finish enabled us to focus on the foods individually.  This approach optimized our enjoyment of each dish.   If all the food was served at once – buffet style –  I would have filled up on cashews, anchovies and spicy sausage.  This would have prevented me from enjoying the salad from Uncle Tony’s garden, and Aunt Josephine’s hand-made [cannoli’s](http://www.food.com/recipe/cannoli-95546).     ## **How we implement the technology affects our ability to optimize the technology.** Many of those 41%ers who see technology optimization as their greatest challenge likely implemented their technologies using a “Big Bang” approach.  That's like serving all the food at once.  Too much functionality being served too soon to too many end users.  This makes it difficult to dedicate focus to, and derive full value from, and single areas of the technology.   When technology is implemented in shorter, controlled, *[iterative](http://searchsoftwarequality.techtarget.com/definition/iterative-development)* deployments -  each with a distinct start and a distinct finish, implementations are more manageable.  Risks are smaller.  It's easier to manage user adoption and measure business value.  You'll create multiple small wins that lead to a big overall win.  And that's what leads to optimization.   Grandma Riccio was onto something. ![A-Guide-to-Italian-Meal-Structure](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png) Share this post ![Jim Watson](https://blog.neocasesoftware.com/hubfs/JWA.jpg) ##### Jim Watson Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! ### CATEGORIES - [HR Service Delivery (231)](https://blog.neocasesoftware.com/tag/hr-service-delivery-posts) - [Press (34)](https://blog.neocasesoftware.com/tag/press) - [Experience collaborateur (33)](https://blog.neocasesoftware.com/tag/experience-collaborateur) - [Case Management (31)](https://blog.neocasesoftware.com/tag/case-management) - [Self-Service Portal (29)](https://blog.neocasesoftware.com/tag/self-service-portal) - [Product (26)](https://blog.neocasesoftware.com/tag/product) - [Employee Experience (22)](https://blog.neocasesoftware.com/tag/employee-experience) - [Knowledge Base (22)](https://blog.neocasesoftware.com/tag/knowledge-base) - [Best Practices (21)](https://blog.neocasesoftware.com/tag/best-practices) - [Business Process Automation (20)](https://blog.neocasesoftware.com/tag/business-process-automation-posts) - [Digital transformation (15)](https://blog.neocasesoftware.com/tag/digital-transformation) - [Feature (14)](https://blog.neocasesoftware.com/tag/feature) - [Artificial Intelligence (13)](https://blog.neocasesoftware.com/tag/artificial-intelligence) - [Future of HR (13)](https://blog.neocasesoftware.com/tag/future-of-hr) - [Fosway (11)](https://blog.neocasesoftware.com/tag/fosway) - [Partner (11)](https://blog.neocasesoftware.com/tag/partner) - [Employee Journey (10)](https://blog.neocasesoftware.com/tag/employee-journey) - [Employee Relations (10)](https://blog.neocasesoftware.com/tag/employee-relations) - [Events (10)](https://blog.neocasesoftware.com/tag/events) - [COVID-19 (8)](https://blog.neocasesoftware.com/tag/covid-19) - [Employee Document Management (8)](https://blog.neocasesoftware.com/tag/employee-document-management) - [Customers (7)](https://blog.neocasesoftware.com/tag/customers) - [Onboarding (7)](https://blog.neocasesoftware.com/tag/onboarding) - [Neocase HR (6)](https://blog.neocasesoftware.com/tag/neocase-hr) - [EDM (5)](https://blog.neocasesoftware.com/tag/edm) - [Chatbot (4)](https://blog.neocasesoftware.com/tag/chatbot) - [Data Confidentiality (4)](https://blog.neocasesoftware.com/tag/data-confidentiality) - [Manufacturing (4)](https://blog.neocasesoftware.com/tag/manufacturing) - [Analytics (3)](https://blog.neocasesoftware.com/tag/analytics) - [ERM (2)](https://blog.neocasesoftware.com/tag/erm) - [Monthly Updates (2)](https://blog.neocasesoftware.com/tag/monthly-updates) - [News (2)](https://blog.neocasesoftware.com/tag/news) - [Reporting (2)](https://blog.neocasesoftware.com/tag/reporting) - [Webinar (2)](https://blog.neocasesoftware.com/tag/webinar) - [offboarding (2)](https://blog.neocasesoftware.com/tag/offboarding) - [Gartner (1)](https://blog.neocasesoftware.com/tag/gartner) - [Health and Safety at work (1)](https://blog.neocasesoftware.com/tag/health-and-safety-at-work) - [Professional Services (1)](https://blog.neocasesoftware.com/tag/professional-services) - [Quality of work (1)](https://blog.neocasesoftware.com/tag/quality-of-work) - [Shared Cervice Center (1)](https://blog.neocasesoftware.com/tag/shared-cervice-center) - [Success Story (1)](https://blog.neocasesoftware.com/tag/success-story) - [What is..? (1)](https://blog.neocasesoftware.com/tag/what-is) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector) See all ## See the Power of [HR Service Delivery](https://info.neocasesoftware.com/book-demo?hsLang=en) [Book a demo now](https://info.neocasesoftware.com/book-demo?hsLang=en) Blog articles you don’t want to miss directly in your inbox What is Neocase and how does it help HR teams? Neocase is a cloud-based HR service delivery platform that automates HR processes, improves employee experience, and optimizes shared service center operations. It helps HR teams reduce manual tasks, increase efficiency, and deliver faster, more personalized services. What are the main features of Neocase HR solutions? Neocase offers a wide range of features, including: - **Case Management** for handling employee requests efficiently - **Knowledge Base** for self-service and quick answers - **Document Management** for secure storage and compliance - **Employee Self-Service Portals** for easy access to HR services - **AI-powered Automation** to streamline workflows and reduce response times - **Reports and Analytics** to monitor HR performance and manage key indicators. Can Neocase integrate with existing HR systems like SAP SuccessFactors or Workday? Yes. Neocase integrates seamlessly with leading HRIS platforms such as SAP SuccessFactors, Workday, and others. These integrations ensure smooth data exchange and process continuity without disrupting your existing HR ecosystem. How does Neocase ensure data security and compliance? Neocase is ISO 27001 certified and fully GDPR compliant. The platform uses secure cloud architecture, encryption, and strict access controls to protect sensitive HR data and maintain compliance with global regulations. Is Neocase suitable for global organizations and multi-language environments? Absolutely. Neocase supports multi-country deployments, multiple languages, and localization features, making it ideal for global organizations with diverse workforces. How can I request a demo or learn more about pricing? 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