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Automatic Classification of HR Requests
Neocase's AI-driven solution tackles the challenge of sorting and classifying incoming requests effortlessly. By intelligently analyzing natural language across various communication channels, such as chat, email, employee portal, and mobile app, automatic classification ensures swift processing. Employees can articulate requests freely, eliminating the need for specific keywords.
Intelligent Auto-Routing for Optimal Management
Neocase's flagship feature, Intelligent Auto-Routing (IAR), takes automated employee request management to new heights. This function strategically distributes requests to HR managers or team members best equipped to respond promptly. Configurable based on factors like expertise, availability, ongoing requests, and processing time, IAR ensures requests are automatically routed to the most efficient individuals.