💡Discover in this article :
Enhancing Knowledge Base Search with AI
Neocase's commitment to innovation is evident in the integration of Generative AI across various modules, significantly enhancing request management, portal functionality, and knowledge base access. By prioritizing semantics over keywords, Neocase's HR knowledge base powered by Generative AIs ensures employees receive highly relevant results, reducing incoming requests and fostering a seamless user experience.
AI's Role in Automated Document Classification and Processing
Generative AI, coupled with cognitive services like "Speech to Text," has transformed the document-handling process. Employees can effortlessly capture and submit documents through the Neocase mobile app, with the system automatically recognizing document types, extracting relevant data, and seamlessly integrating with HR processes such as payroll. This streamlined approach extends to the preboarding phase, ensuring a smooth onboarding experience for new hires while maintaining GDPR compliance.
Efficient Request Processing with Generative AI
Addressing the challenges of manual email processing, Generative AI analyzes and qualifies incoming HR requests, facilitating intelligent auto-routing to the most qualified HR agent. This not only optimizes efficiency but also reduces response times, ensuring a prompt and accurate resolution to employee queries.
Breaking Language Barriers with AI-Assisted Translation
For global HR Shared Service Centers, language diversity can be a hurdle. Neocase's AI-assisted translation in request management ensures multilingual translations tailored for HR contexts. This revolutionary feature allows employees to submit requests in their native language, with HR managers responding in kind. The system seamlessly translates requests into each language, fostering clear and accurate communication while avoiding potential misinterpretations.