What’s Holding HR Back? Complexity, Silos, and Rigid Systems.

A conversation inspired this article with Lila Nazef, VP of Customer Success at Neocase, who was featured on the podcast “You Should Know.” In this episode, Lila shares sharp, field-tested insights on why onboarding often fails, how HR can reclaim its strategic role, and what’s holding back digital transformation.

HR is digital — but not agile.

You’ve invested in an HCM platform. You’ve digitized core workflows. You’ve launched self-service. And yet… somehow, everything still feels hard.

• Launching a new process takes weeks.
• Adding one field to a form requires IT support.
• Managing cross-functional cases feels like herding cats.

Welcome to the paradox of digital HR: you’ve moved to the cloud, but you’re still stuck in complexity.

“We talk a lot about digital transformation, but most HR teams are just trying to make their systems talk to each other.”

The top 3 blockers to real HR digitalization

Let’s call them out:

1. Complexity.
   Your processes involve multiple actors, multiple systems, and multiple compliance rules — yet most platforms force you into rigid workflows that don’t reflect real life.
2. Silos.
   IT, Legal, Payroll, Facilities — they all play a role in HR service delivery. But each works in its system, with limited visibility or coordination.
3. Inflexibility.
   You rely on external consultants or internal developers just to make small changes. You can’t move fast. You can’t iterate. You can’t own your stack.

Together, these issues don’t just slow HR down. They prevent transformation.

What HR needs is orchestration — not more tools.

HR doesn’t need another app.

It needs a way to:

• Trigger workflows from any application of your HRIS
• Customize processes with no-code tools
• Coordinate multi-step actions across departments
• Monitor performance and compliance in real time
• Store all documents in a single, secure repository

Neocase is designed to do exactly that, empowering HR to own its operations, from A to Z.

“The best digital HR teams aren’t building everything from scratch. They’re orchestrating what they already have.”

Digital HR isn’t about tools. It’s about autonomy. The real goal isn’t technology. It’s freedom.

Freedom for HR teams to:

• Launch new processes without IT
• Improve service without friction
• Prove value through real-time metrics

When that happens, HR becomes more than a service provider. It becomes a driver of change, agile, strategic, and unstoppable.

Listen to the episode
🎧 “Is HR Dead Weight or Your Secret Weapon?”
with Lila Nazef (Neocase)
→ Listen the full episode here